Changelog_SoftphonePLUS_5_x.txt ----------------------------- 5.2.1 build 6748 # Important information about this release Please note that this Softphone PLUS version will be the lowest supported version from June 2020. Any previous version will be rejected to register. # Important information for macOS users After upgrading macOS to version 10.15 (Catalina) a warning will be shown when starting the Softphone application. The cause for this warning lies in the included SDK for Plantronics headsets and until Plantronics has issued a correction, there is nothing Mitel can do about it. Users that does not use any Plantronics headset, can select "Deny" and the integration will be disabled. Users that use Plantronics headset, can select "Open System Preferences" and make an exemption, allowing the integration. There are no recent changes in the application causing this, but a more cautious behavior in macOS. Therefore, we consider it being completely safe to make this exemption, when needed. New or modified functionality - Deprecated features - Resolved issues - Ongoing call view is collapsed, not showing call buttons - Not possible to search on 2nd part in the name for an Outlook contact - Option "send text message" shown for contacts without phone number - Random Windows notification - Softphone does not remember scaling settings on Mac ----------------------------- 5.2.0 build 6618 Some important notes regarding this release: # Catalina granting access to keystrokes Users that have upgraded to macOS Catalina, will be prompted with a grant access dialogue: "The app would like to receive keystrokes from any application". The reason for this is enhanced security mechanisms in Catalina in combination with the Plantronics plugin that is included in the app. The solution would be an updated plugin from Plantronics, to be included in a later version of Desktop. - Users that do not use Plantronics or are not using call control with Plantronics headset can just select "Deny". Audio will still work. - Users that would like to continue using call control on Plantronics headset need to select "Open System Preferences" and then allow input monitoring for the Desktop app. # Contact search This release includes a solution for reducing the time for searching contacts: - Improved the way GUI elements are built which contributes to the speed. - Resolved an issue where the deactivation of Outlook integration was not always honored. - Introduced a setting to control the time between key release and start of search Please be aware that the actual speed is dependent on the client machine used. In our testing we have verified on the slowest/weakest computer available and the time to search was reduced by approximately 50%. New or modified functionality - Easy access to voicemails. A new tab is introduced where voicemails can be accessed. - Show number of missed calls on call history tab Deprecated features - Deprecation of Outlook plugin. From next minor version (Desktop 5.3), the support for Microsoft Exchange (Outlook plugin) 2010 & 2013 will stop. Resolved issues - Softphone crash when docking on Mac - Slow contact searches in softphone - Failure in blind call transfer to mobile device - White screen on contacts tab - Line state does not refresh automatically - Call history not displayed completely - UI glitch in Call Routing rules dialogue (Applicable on Windows only - not Mac.) - Missing border when there are two active calls in the window - Sporadic crash during distribution of attendant group call - User profile not honored for Activity Diversion ----------------------------- 5.1.3 build 6261 Please note: 64 bit msi installer includes a 64 bit outlook plugin, but the Desktop application is still 32 bit New or modified functionality - Deprecated features - Resolved issues - High CPU load on Service Node after deployment of Softphone 5.1.2 ----------------------------- 5.1.2 build 6191 Please note: 64 bit msi installer includes a 64 bit outlook plugin, but the Desktop application is still 32 bit New or modified functionality - Deprecated features - Resolved issues - Remove option to right-click and print in Softphone ----------------------------- 5.1.1 build 5161 Please note: 64 bit msi installer includes a 64 bit outlook plugin, but the Desktop application is still 32 bit New or modified functionality - Deprecated features - Resolved issues - Localization: Missing translations in settings for "extended search" - Issue with direct call transfer using keyboard - Frequent requests for restart of Softphone - Scroll bar issue for contacts view when selecting different program - The connectivity status on taskbar icon is not properly updated - Softphone crash using Jabra headset - Incorrect content in SMS and email using template - Custom activity diversion number allows inserting not valid characters - Softphone crashes during startup - Phone keyboard emojis added to personal note is blocking change of availability in Softphone ----------------------------- 5.1.0 build 5970 New or modified functionality - Submit login credentials by hitting the enter key on keyboard Deprecated features - Resolved issues - Localization: Improved English and Swedish collaboration terminology - Chrome browser closed when closing softphone - SIP header "Answer-Mode: Auto" intermittently does not work - Softphone cause computer to hang - Problems with Outlook plugin - Custom activity diversion number allows inserting not valid characters - Confusing behavior with selected/focused contacts - Cannot use call control from call menu - Navigating through contacts with keyboard doesn't work smoothly - Softphone crash - In ACD view the cursor disappears during search - Chat text font is too small - Monitor call doesn't check external contacts - Missing space between first and last name in contact view - Caller ID updates not instantly visible in Softphone ----------------------------- 5.0.3 build 5884 New or modified functionality - Deprecated features - Resolved issues - Irrelevant option to offer sending SMS - Desktop crash using Jabra headset - Slow contact search - Call transfer failure - Misalignment in Attendant view - Misalignment in contacts list ----------------------------- 5.0.2 build 5751 New or modified functionality - Deprecated features - Resolved issues - Localization: Improvements in Danish - Localization: Ongoing call timer text translation in Finnish not accurate - Localization: General improvements - Enter on dialpad sends DTMF tone 1 - Document that "Bypassing diversion rules for next call" is only for SP call - SP outlook contact search result shows "send text message" for contacts without phone number ----------------------------- 5.0.1 build 5627 New or modified functionality - Blind transfer functionality updates. Blind transfer with camp-on enabled on the queue, will as default release the agent. The agent is thereby able to take new calls while the transfer takes place. Please note that, with this change, an incomplete transfer will be put back in the queue and distributed as a new call. - Control of blind transfer behavior in Attendant View Deprecated features - Resolved issues - Get to hear that you are put on hold when blind transfer calls from attendant - Setting a new language for a user does not always lead to showing the correct information in the Desktop app - Documentation: Option Answer with Enter - Diagnostics report email body cannot handle none unicode characters - All groups not visible in attendant view - Group log not loading ----------------------------- 5.0.0 build 5553 New or modified functionality - UX Modernization: Circular avatars - UX Modernization: Coloring scheme updates - UX Modernization: New call state and duration presentation - UX Modernization: New icons - UX Modernization: New tab layout for Standard, Attendant and Premium Attendant views - UX Modernization: New volume slider - UX Modernization: Removal of application tool bar - UX Modernization: Visibility of unread chats - Blind transfer functionality updates Deprecated features - Resolved issues - Pausing and resuming call creates 1 way speech if media relay policy is set to relay media for all SIP UA endpoints - Trying to use a tel: and callto: links causes application to close - "Collect diagnostics" is not shown as active - The setting "Show queue information in standard view" does not work as expected - High CPU usage by softphone_helper process - App starts in compressed view - Queues field in Desktop not displayed according to localization - Desktop queue buttons scale looks corrupt - The app does not return to contacts view after a call is ended - Hard to see difference between in call and not available status in compact contact list - Error in full screen mode - Keyboard shortcuts don't work in some tabs - Note field misalignment - Not possible to end application from taskbar - Wrong terminology used in future presence - Inconsistent behaviour when expanding/minimising call view - Visual bug when in Attendant view and logging in/out to an attendant group - Scrolling in contacts view is very slow - Minimized window causes frame in SP to be maximized SP EFT - Error when setting custom activity - Notifications are recieved when chat is in focus - Documentation: Missing description for key binding "Re-Queue" - Localization: New actions in user contact details view - Cannot open DTMF-window while recording - ----------------------------- 4.11.4 build 5588 New or modified functionality - Blind transfer functionality updates, se table below. - Control of blind transfer behavior in Attendant View - When in the Attendant View, calls that are transferred blindly are by default released. Thereby the attendant can instantly receive new calls distributed from the queue. With the improvement introduced here, the behavior can be altered through a checkbox in the advanced settings of the app. The setting is only applicable for the Attendant View. In summary, blind transfer with camp-on enabled on the queue, will as default release the agent. The agent is thereby able to take new calls while the transfer takesplace. Please note that, with this change, an incomplete transfer will be put back in the queue and distributed as a new call. A - Up to version 4.11.2 (with camp-on enabled) B - Now (with camp-on enabled) C - Now (with camp-on disabled) | A | B | C ---------------------------------------------------------|------|------|------ Agent shall be released | N | Y | Y ---------------------------------------------------------|------|------|------ Handling of incomplete transfer(back to same agent) | Y(a)| N(b)| N(c) ---------------------------------------------------------|------|------|------ A blind transfer shall follow the routing rules | Y | N | Y ---------------------------------------------------------|------|------|------ An agent shall be able to bypass diversion rules | Y | Y | Y ---------------------------------------------------------|------|------|------ An agent shall be able to transfer directly to voicemail | Y | Y | Y ---------------------------------------------------------|------|------|------ Consistent invocation method (keyboard and mouse) | N | Y | Y ---------------------------------------------------------|------|------|------ a: Agent is blocked until transfer is complete b: Rings on all agents c: Call is detached from the queue when it starts ringing Deprecated features - Resolved issues - macOS Mojave needs to be granted access to microphone ----------------------------- END OF FILE